Refund Policy
EU-compliant refund policy with clear rights and procedures. We're committed to fair treatment and customer satisfaction.
1. Your Rights & Our Promise
This policy complies with EU Consumer Rights Directive (2011/83/EU) and Romanian Law 449/2003. We believe in fair treatment and will work with you to resolve any concerns about our custom software development services.
2. 14-Day Right of Withdrawal (EU Consumers)
Under EU law, you have 14 days from contract conclusion to withdraw without reason by notifying us at admin@nevolut.com.
Important Exception:
This right doesn't apply to custom software if:
- • The service is personalized to your specifications
- • Work has started with your express consent and acknowledgment
Valid withdrawals receive full refunds within 14 days via original payment method.
3. Refund Eligibility
| Scenario | Eligibility | Timeline |
|---|---|---|
| Pre-work cancellation | Full refund | Within 48 hours before start |
| Completed & accepted work | Non-refundable | Bespoke service exception |
| Milestone projects | Unstarted milestones only | Completed ones charged |
| Defective services | Full/partial if unfixable | 2-year guarantee period |
4. 2-Year Quality Guarantee
Under EU law, we provide a 2-year guarantee against faulty services or digital content. If we can't fix significant defects, you're entitled to a full or partial refund or price reduction.
This covers non-conformity issues like major bugs not matching agreed specifications, with reversed burden of proof for the first year.
5. Alternatives & Exceptional Cases
When refunds aren't applicable, we offer alternatives to ensure your satisfaction:
- Service credits for future projects
- Extended support periods
- Discounts on additional services
- Project modifications at no extra cost
We may provide discretionary refunds for force majeure events or our errors.
6. Refund Processing
We review refund requests within 5 business days and process approved refunds within 14 days (EU maximum) using your original payment method.
Payment Methods: Stripe (credit card) or bank transfer
No Fees: We don't deduct processing fees from refunds
7. How to Request a Refund
Submit refund requests to admin@nevolut.com including:
- Project name and contract details
- Reason for refund request
- Supporting documentation if applicable
We'll respond within 5 business days with our decision and next steps.
Questions about this policy?
Email: admin@nevolut.com
Phone: +40 756 312 330
Address: Strada CPT. Nicolae Licăreţ Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60, Sector 3, Bucharest, Romania
Last updated: August 2025